Winona Dimeo-Ediger

Stage one: annoyance. Stage five: obsession!

The customer is always right but they are not always sane. The customer is always right but they are not always sane.

Dear Winona,

This year, don’t wait until April 14th to log onto TurboTax or drop off a crumpled pile of pay stubs at H&R Block. Think outside the box for a tax filing experience that’s truly enjoyable.

When you’re helping people zip up dresses and watching their reactions to certain items of clothing, you start noticing patterns. Here are four of the phrases I hear most often in the dressing room, and how I wish — oh, how I wish! — I could respond.

Our resident aesthetic ace offers fashion advice to our writer Joni who's in a quandary about her distressed jeans and yoga pants.

"But I'm your friend! I'm like your cool big sister that makes you feel insecure and unworthy 99% of the time!"

You deserve to be happy just as you are, and that extends to the clothes you put on in the morning. I’m so glad you’ve decided to buy some clothes that fit and make you feel fabulous and stylish. Even if it’s just a few new pieces, it’s going to make such a difference in the way you look and feel.

Two years ago today, the Rana Plaza building in Dhaka, Bangladesh, collapsed

6. You would never DREAM of talking on your phone during a transaction, because you know from experience how uniquely dehumanizing and soul-crushing it is to try to engage with someone who is chatting idly with their sister and not making eye contact with you.